Continu
Transforming Continu’s primary feature, 'learning tracks,' into a more engaging experience.
Roles
UX Designer, IxD Designer, UI Designer, and Visual Designer.
Deliverables
One-on-one interviews, user flows, low-fidelity wireframes, high fidelity mock-ups, and interactive prototypes.
Tools
Sketch, Photoshop, Illustrator, and Principle
The Team
4 engineers, and Continu's CEO
Timeframe
6 months
Overview
Continu is the learning software for modern teams used by companies such as Eventbrite, Steward Weizman, and Go Pro; Despite it's success, the platform was in need of redesign.
Problem
Some of Continu's users had been voicing a desire to improve the overall experience, as many of their features were clunky and outdated. "Learning Tracks", one of their primary features was my primary focus for this project.
Solution
Implement a simplified/user-centered design approach, that focused on solving key pain points taken the user research below.
Mock up of Continu's Learning Track feature.
By removing all distractions we allow learners to have a fully immersive learning experience. Content is more focused now, and learners see only what they need to pay attention to.
Research
Research Goals
From a "content-creator's" perspective:
Determine specific pain points when building learning content
Identify what might look like the ideal building blocks for different types of companies using Learning Tracks within Continu
From a "learner's" perspective:
Determine specific pain points encountered with content created
What is the ideal format, amount of content, and time-frame for different use cases when learning inside the platform
Research Findings
Below are a few key points from my user testing sessions with two of Continu's most important accounts.
Poor navigation across the board, especially between one learning chapter to another.
There is a lack of clarity when it comes to understanding which learning steps have to be completed and not.
There is too much clutter and lack of hierarchy when it comes to the overall display of information on the screen.
A lack of customization, and the designs feel outdated.
Sketches
Below are a few fragments of my sketches, which would later become the building blocks to develop a hi-fidelity mock ups and animations.
Visual Design
Due to time constraints, I worked off directly from my sketches to develop polished visuals for the engineering team.
Circling back with users, and next steps
Users had a positive reaction overall to these updates, however, some users expressed wanting an improved way to search for users.
To address this pain point, below is a smart search feature that I began working on, which would allow users to see content relevant to them, and filter by more than just location and category.
Also, admins would be able to segment content, assign content to segmented groups, and see which content is assigned to segmented groups.
